NITETLY REFUND & CANCELLATION POLICY

Effective Date: November 10, 2026 Last Updated: November 10, 2026

1. Introduction

This Refund and Cancellation Policy explains the conditions governing cancellations, refunds, deposits, and payment disputes for bookings and services made through Nitetly and its integrated booking platforms.

Nitetly is a brand and digital experiences platform owned and operated by Avionara LLC ("Avionara", "we", "us", or "our"), a limited liability company organized under the laws of New Mexico, United States.

Avionara LLC operates Nitetly, including its website, mobile application, and integrated booking platform at VegasNightsOut.com. These services operate as part of the same business ecosystem under Avionara LLC.

Our business operates through an integrated platform ecosystem consisting of:

Nitetly: Our primary customer-facing platform for discovering and booking hospitality, entertainment, travel, and lifestyle experiences.
VegasNightsOut.com: Our integrated booking and tour operations platform, also owned and operated under Avionara LLC, which supports reservations, tour bookings, and payment checkout.

Both platforms operate under the same ownership and business operations of Avionara LLC.

When you begin a booking through Nitetly and are redirected to VegasNightsOut.com to complete your reservation, you remain within the same Avionara LLC-operated business ecosystem. This does not represent a transfer of your booking to an unrelated booking company.

Payments are securely processed through Stripe, our third-party payment processing provider.

This Policy forms part of our Terms and Conditions and applies to reservations made through Nitetly and VegasNightsOut.com, unless specific booking conditions state otherwise.

2. General Refund Principles

Refund eligibility depends on the type of service purchased, the applicable booking conditions, whether services have already been initiated or delivered, and the cancellation circumstances.

Different experiences may have different refund and cancellation requirements.

Before completing a reservation, customers are responsible for reviewing the applicable cancellation conditions displayed during booking.

Depending on the selected service, payments may include:

Reservation deposits.
Booking and coordination fees.
Concierge and administrative service fees.
Tour or experience charges.
Transportation fees.
Third-party provider charges.
Applicable taxes and additional fees.

Refunds are assessed according to the specific service and payment terms applicable to the reservation.

Nothing in this Policy is intended to exclude or restrict mandatory consumer rights under applicable law.

3. Service Fees and Deposits

3.1 Booking and Service Fees

Certain reservations may include booking, referral, coordination, concierge, or administrative fees charged by Avionara LLC.

Where disclosed as non-refundable before payment, these fees may be retained once the corresponding service has been initiated or performed.

Examples of services that may constitute initiation include:

Processing a reservation request.
Securing or confirming a booking.
Coordinating with a venue or service provider.
Preparing a customized itinerary.
Arranging requested hospitality or travel services.
Providing personalized booking assistance.

Any non-refundable fee must be clearly identified or disclosed during the applicable booking process.

3.2 Deposits

Deposits may be required to secure reservations, confirm availability, or initiate service arrangements.

The refundability of a deposit depends on the booking conditions presented at the time of purchase.

Certain deposits may be non-refundable, while others may be partially or fully refundable depending on the applicable cancellation deadline and service conditions.

3.3 Third-Party Charges

Certain experiences involve payments or charges associated with independent third-party providers, including:

Hotels and resorts.
Nightclubs and entertainment venues.
Tour operators.
Transportation companies.
Private aviation providers.
Restaurants and hospitality establishments.

Where third-party providers establish their own cancellation and refund policies, those conditions may apply to the relevant portion of the booking.

Avionara LLC cannot guarantee a refund of amounts retained or controlled by an independent provider.

However, we will make reasonable efforts to assist customers with applicable refund requests and communicate relevant provider decisions.

4. Cancellation Policy

4.1 Customer-Initiated Cancellations

Customers wishing to cancel a confirmed reservation must contact us as soon as possible using:

Email: hello@nitetly.com Phone: +1 (702) 718-0754

Cancellation requests are subject to the conditions applicable to the specific reservation.

A cancellation request is not considered confirmed until acknowledged by us or processed through the applicable booking system.

The following may affect refund eligibility:

The type of experience booked.
The time remaining before the scheduled service.
Whether the reservation has already been confirmed or fulfilled.
Whether coordination or other services have already been performed.
The applicable third-party cancellation conditions.
Any non-refundable charges disclosed during checkout.

4.2 Cancellation Deadlines

Certain experiences may require cancellation within a specified period to qualify for a full or partial refund.

Cancellation deadlines may vary by service and provider.

Where a specific cancellation deadline is displayed during booking, that deadline will apply to the relevant reservation, subject to mandatory applicable law.

4.3 No-Shows and Late Arrivals

Failure to arrive at the scheduled location or time, or failure to attend a confirmed experience without providing timely notice, may be treated as a no-show.

No-shows may result in forfeiture of amounts paid where this condition was disclosed during booking and is permitted by applicable law.

Late arrivals may also result in:

Denied admission.
Loss of reservation privileges.
Reduced service duration.
Additional waiting or overtime charges.
Cancellation without refund where applicable booking conditions permit.

Customers are responsible for reviewing the arrival instructions and timing requirements included in their booking confirmation.

5. Service-Specific Refund Conditions

Because Nitetly offers different categories of experiences, refund conditions may vary according to the service booked.

5.1 Nightclub Guestlists and VIP Access

Guestlist submissions and access requests may be subject to venue approval and availability.

A guestlist submission does not necessarily guarantee entry.

Refunds are generally not available for free guestlist submissions.

Where a paid guestlist or access service is purchased, the applicable booking conditions will determine refund eligibility.

Refunds may not be available where admission is refused because a customer:

Does not meet the minimum age requirement.
Cannot provide valid identification.
Fails to comply with the venue's dress code.
Arrives intoxicated.
Engages in inappropriate or disruptive behavior.
Violates venue policies or entry requirements.

5.2 Nightclub Tables and Bottle Service

Table reservations may require deposits, minimum spends, or full advance payment.

Refund conditions depend on the applicable venue policies and the booking terms disclosed during checkout.

Deposits identified as non-refundable may be retained if the customer cancels, fails to attend, or does not satisfy the applicable reservation requirements, subject to applicable law.

Changes to guest numbers, reservation times, table locations, or minimum spends are subject to availability and provider approval.

5.3 Tours and Experiences

Tour and experience bookings may be subject to specific cancellation deadlines and provider requirements.

Refund eligibility depends on the cancellation conditions disclosed during checkout.

Customers are responsible for arriving at the designated meeting point on time and complying with the tour operator's instructions.

Failure to attend, arriving after departure, or failing to satisfy participation requirements may result in forfeiture of amounts paid where permitted by the applicable booking conditions and law.

5.4 Hotels and Accommodation

Hotel reservations may be refundable, partially refundable, or non-refundable depending on the selected room rate and accommodation provider's conditions.

Customers must review the cancellation deadline and payment conditions before completing their reservation.

Additional charges, including resort fees, deposits, incidental expenses, and other amounts payable directly to the hotel, may be subject to the hotel's own policies.

We cannot guarantee refunds for non-refundable accommodation rates or charges controlled by the hotel.

5.5 Transportation Services

Transportation bookings may require deposits, advance payment, or full payment before the scheduled service.

Specific transportation cancellation conditions will be disclosed during booking or in the applicable transportation agreement.

Where applicable, charges may include:

Non-refundable reservation deposits.
Cancellation fees.
Waiting-time or overtime charges.
Excessive cleaning fees.
Damage to vehicles or equipment.
Other properly disclosed service-related charges.

Customers may be responsible for damage caused by themselves or members of their party, subject to applicable law and the relevant transportation agreement.

5.6 Private Aviation and Customized Concierge Services

Private aviation inquiries, travel arrangements, and customized concierge services may involve substantial coordination and third-party commitments.

Deposits, charter payments, administrative fees, and coordination charges may be subject to separate contractual conditions.

Where a booking involves an independent aviation operator or other specialist provider, its applicable cancellation and refund conditions will govern the relevant service.

Customers will be informed of applicable payment and cancellation requirements before confirming such arrangements.

6. Provider Cancellations and Service Changes

If a confirmed experience is cancelled, unavailable, or materially changed by the relevant provider, we will make reasonable efforts to communicate the situation and assist the customer.

Depending on the circumstances, available options may include:

Rescheduling the reservation.
Arranging an alternative experience.
Requesting a refund from the relevant provider.
Issuing an applicable refund for amounts collected by Avionara LLC.

Where an independent provider controls the funds, refund approval and processing may depend on that provider's policies and obligations.

If Avionara LLC cancels a service that it is directly responsible for providing and cannot supply an agreed alternative, we will refund applicable amounts paid for the undelivered portion of that service, subject to applicable law.

7. Unforeseen Circumstances and Force Majeure

Certain events beyond our reasonable control may affect the availability or delivery of booked experiences.

These may include:

Severe weather conditions.
Natural disasters.
Government restrictions or emergency measures.
Venue closures.
Flight cancellations or significant travel disruptions.
Transportation interruptions.
Security incidents.
Labor disputes.
Other circumstances beyond reasonable control.

Where such circumstances occur, we will make reasonable efforts to assist customers with rescheduling or available alternatives.

Refund eligibility will depend on the specific service, the party responsible for the cancellation, the applicable booking conditions, and mandatory consumer protection laws.

This section does not remove any refund rights that customers may have under applicable law.

8. Refund Requests and Processing

All refund requests should be submitted to:

Email: hello@nitetly.com

Please include:

Your full name.
Booking reference number.
Experience or service booked.
Reservation date.
Reason for the refund request.

We may request additional information where necessary to verify the booking or assess refund eligibility.

8.1 Refund Approval

Approved refunds will generally be issued to the original payment method.

Refunds are subject to verification and the applicable booking conditions.

Where a refund is approved, we will initiate the refund through the relevant payment processing channel.

8.2 Processing Times

Once a refund has been approved and initiated, the time required for the funds to appear in your account depends on Stripe, the payment method, and the customer's financial institution.

Additional processing time may be required by banks or card issuers.

8.3 Partial Refunds

Where only part of a service has been delivered or certain charges are non-refundable under the applicable booking conditions, a partial refund may be issued where appropriate.

Refunds will be calculated based on the eligible undelivered or unused portion of the service and any applicable non-refundable amounts disclosed during booking.

9. Payment Processing and Bank Statement Descriptors

Payments made through Nitetly and its integrated booking platform are securely processed through Stripe.

Nitetly and VegasNightsOut.com operate under the same ownership and business operations of Avionara LLC.

For certain bookings initiated through Nitetly, the payment transaction may be associated with the VegasNightsOut.com booking platform.

As a result, your payment card or bank statement may display:

VEGASNIGHTSOUT.COM

This is the payment statement descriptor associated with our integrated booking operations. It does not mean your transaction was processed by an unrelated company.

Refunds for eligible transactions will generally be returned through the original payment method used for the booking.

10. Payment Disputes and Chargebacks

We encourage customers to contact us directly if they experience an issue with a booking, payment, cancellation, or refund.

We will make reasonable efforts to investigate and resolve legitimate concerns.

If a payment dispute or chargeback is initiated, we may provide relevant documentation to the payment processor or financial institution, including:

Booking confirmations.
Applicable booking conditions.
Payment and transaction records.
Customer communications.
Evidence of reservation processing or service delivery.
Cancellation and refund records.

We reserve the right to contest chargebacks where we reasonably believe that a transaction was valid and the applicable services or booking obligations were fulfilled.

Nothing in this section restricts a customer's right to dispute an unauthorized transaction or exercise any applicable rights through their financial institution.

11. Policy Exceptions and Consumer Rights

We reserve the right to review individual refund requests based on the circumstances of the booking.

Where appropriate, we may offer goodwill adjustments, partial refunds, credits, or alternative arrangements.

Any goodwill refund or exception does not create an obligation to provide the same exception in future cases.

This Policy does not exclude, restrict, or replace any mandatory consumer protection rights available under applicable law.

Where applicable law provides customers with cancellation, refund, or other statutory rights, those rights will take precedence over conflicting provisions of this Policy.

12. Changes to This Refund Policy

We may update or modify this Refund and Cancellation Policy from time to time to reflect changes in our business operations, services, booking procedures, or applicable legal requirements.

The latest version will be published on Nitetly with an updated Last Updated date.

Where required by law, we will provide appropriate notice of material changes.

The refund conditions applicable to an existing confirmed reservation will generally be those presented and agreed to at the time of booking, subject to mandatory applicable law.

13. Contact Information

For questions, cancellation requests, or refund inquiries, please contact:

Avionara LLC Legal owner and operator of Nitetly and VegasNightsOut.com

Primary Platform: https://nitetly.com Integrated Booking Platform: https://vegasnightsout.com Email: hello@nitetly.com Phone: +1 (702) 718-0754

All refund and cancellation inquiries concerning Nitetly and VegasNightsOut.com are handled by Avionara LLC.